Pulse Complaints Procedure
Most of our business is placed with Lloyd’s. Any complaint regarding the handling of a Lloyd’s Policy or claim should initially be addressed to us.
At any stage you can also contact Lloyd’s with your complaint.
The contact details at Lloyd’s are:-
Walter Burke Way
Telephone: +44(0)207 327 5693
Fax: +44(0)207 327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “How We Can Help To Resolve Your Complaint” available at http://www.lloyds.com/complaints and from the above address.
Complaining to the Financial Ombudsman
If you are a resident of the United Kingdom and remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service at the address below.
If you are not a resident of the United Kingdom and remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to your local Ombudsman or dispute resolution service. Alternatively you may be entitled to refer your complaint to the United Kingdom Financial Ombudsman Service at the following address.
The Financial Ombudsman Service
Harbour Exchange Square
Telephone Number: 0800 0234 567 (calls to this number are normally free for people ringing from a "fixed line" phone, but charges may apply if you call from a mobile phone).
Telephone Number: 0300 1239 123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs).
Further details will be provided at the appropriate stage of the complaints process.
This complaint procedure is without prejudice to your right to take legal proceedings.