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How can we help?

Please find our contact options below. We look forward to helping you.

Customer Service

Whether you need to arrange some cover, have a question or two up front or have an existing policy query - we are here to help.

We know arranging something as important as the insurance that protects you and your loved ones is important and sometimes sensitive and/or complex.

We are friendly and experienced and most of all, we like finding solutions for our customers.


Please call us on 01280 841430 or Email us customer.assistance@pulse-insurance.co.uk


To make a Claim

If you need to make a claim or think you may need to claim, please contact us as soon as possible.

We will try to ensure the claims process is as smooth and painless as possible, at a time when we know everything can feel far from simple or pain-free.

Please have your policy details to hand if possible, but don’t delay getting in touch if you don’t have them available.

Call us on 01280 841430 or Email us claims@pulse-insurance.co.uk

If you prefer, you are welcome to write to us at the address below:-



Pulse Insurance Ltd

6 Oxford Court

St James Road



NN13 7XY

To make a Complaint

As you would expect, we take any complaint seriously and follow a formal process as we are required to do by the FCA who regulates our conduct. This covers everything from the time in which we will respond to you to

You can read details of the Complaint Process.

But, most of all, we would like to know in detail what we did wrong and tor try to resolve that with you.

Call us on 01280 841430 or Email us complaints@pulse-insurance.co.uk

We are here to help Monday –Friday  9 a.m.-5 p.m. or if you prefer, you are welcome to write to us at the address below:-



Pulse Insurance Ltd

6 Oxford Court

St James Road



NN13 7XY

Intermediary / advisor / IFA enquiries

Pulse work with a wide array of insurance intermediaries, brokers, advisors and many IFAs from across the UK (and some worldwide partners as well).

We believe our experience and expertise, in the insurance products we can offer, make us a sound choice of partner.

Pulse are specialist in cover for unusual risks which many insurers decline.

We work with our intermediary partners throughout the enquiry / application process and will not contact your client directly unless requested to do so.

You can register in ONE minute  or  find more details of the products we support, the commission available and how we support your relationship with your client.

If you have some questions or would simply like to talk to us or are ready to join forces, please get in touch.

Call us on 01280 841430 or Email us intermediaries@pulse-insurance.co.uk


Press, marketing or other business enquiry

Press & Marketing Enquiries

If you have a press or marketing or any other corporate enquiry, we would be delighted to speak to you.

Please call us on 01280 841430 if your enquiry is urgent and ask to speak to Paul Sandilands or Torquil McClusky.

If you would prefer to email us or are enquiring out of office hours, messages sent to the address below will be forwarded automatically to Paul or Torquil, for their earliest attention.

Visiting Pulse

We are delighted to receive visitors by appointment. Please get in touch so we can agree a time and make sure the relevant member of our team is available. We will be happy to discuss your needs and send you full details of how to get to us.

Any Other Reason

If you wish to contact us for any other reason please call on 01280 841430  or email enquiries@pulse-insurance.co.uk

Send us a message and we'll get back to you:

01280 841430

Lines open Mon-Fri 9am - 5pm

Pulse Insurance Ltd

6 Oxford Court

St James Road



NN13 7XY