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How can we help?

Please find our contact options below. We look forward to helping you.

If you are unsure who best to speak to please do not hesitate to call us on 01280 841430 and we will help guide you.

Life & Protection

Whether you need to arrange some cover, have a question or two up front or have an existing policy query - we are here to help.

We know arranging something as important as the insurance that protects you and your loved ones is important and sometimes sensitive and/or complex.

We are friendly and experienced and most of all, we like finding solutions for our customers.

Please call us on 01280 841430 or Email us

Pulse Specialty

 Please call us for all purposes on +44 (0)203 440 3902


Our Office Address is:

Pulse Insurance Limited

40 Gracechurch Street,

London EC3V 0BT

Sports & Leisure

Please call us for all purposes on +44 (0)1603 626 904


Our Office Address is:-

STB Insurance Brokers

Jonathan Scott Hall,

Thorpe Road,

Norwich NR1 1UH

To make a claim

If you need to make a claim or think you may need to claim, please contact us as soon as possible.

We will try to ensure the claims process is as smooth and painless as possible, at a time when we know everything can feel far from simple or pain-free.

Please have your policy details to hand if possible, but don’t delay getting in touch if you don’t have them available.

For travel claims - please call 01603 626904 and refer to your policy for emergency contact details, if you require assistance while abroad. 


For life claims - please call 01280 841430 OR email us

For all other claims, including Personal Accident, please get in touch with your broker or usual Pulse contact.


If you prefer, you are welcome to write to us at:-


Pulse Insurance Ltd

6 Oxford Court,

St James Road,


Northamptonshire  NN13 7XY


Call us on 01280 841430 or Email us

We are here to help Monday –Friday  9 a.m.-5 p.m. or if you prefer, you are welcome to write to us at the address below:-



Pulse Insurance Ltd

6 Oxford Court

St James Road



NN13 7XY

Press, marketing or other business enquiry

Press & Marketing Enquiries

If you have a press or marketing or any other corporate enquiry, we would be delighted to speak to you.

Please call us on 01280 841430 if your enquiry is urgent and ask to speak to Paul Sandilands or Torquil McClusky.

If you would prefer to email us or are enquiring out of office hours, messages sent to the address below will be forwarded automatically to Paul or Torquil, for their earliest attention.

Visiting Pulse

We are delighted to receive visitors by appointment. Please get in touch so we can agree a time and make sure the relevant member of our team is available. We will be happy to discuss your needs and send you full details of how to get to us.

Any Other Reason

If you wish to contact us for any other reason please call on 01280 841430  or email

Transferring to STB…