Following the news that Coronavirus (COVID-19) has now spread to more than 140 countries or territories including the USA, UK and some African countries we understand that people are concerned about whether their Pulse Insurance Policy will continue to cover them.

We would like to reassure all our clients that there are no exclusions with regards to Coronavirus on any of our life insurance products. This means that cover remains intact and insurers will continue to pay all valid claims should a policyholder pass away as a result of a condition which meets the policy terms and conditions.

We also recognise that It is currently more difficult to obtain life insurance than in the recent past. This is particularly so where GP reports are required. Pulse are therefore pleased to be able to offer accidental death cover as a stop gap solution while medical evidence is being obtained.

On our personal accident, income replacement and travel policies the cover will depend on the specific circumstances relating to your claim.  We will be treating any claims that may arise from this situation on a case by case basis.  If you or your client are forced to cancel or amend a planned trip as a result of the outbreak, we recommend that in the first instance, contacting the travel agent; airline or credit card company with whom the booking was made, as many providers are offering full refunds or the opportunity to rearrange the trip.  If this course of action has been followed and there are still costs that you are unable to recover, please complete a claim form and submit it for consideration in the usual way.  If currently abroad, we recommend you follow the advice of the local and international authorities; your airline and the assistance provider for your policy.

The World Health Organisation (WHO) and UK government continue to provide valuable insight and updates regarding the virus and how it is spreading globally and their websites are a great source of information.

Pulse will continue to monitor the situation in conjunction with our insurers in the Lloyd’s market, in the UK and internationally and in accordance with the guidelines as set out by UK Government and The World Health Organisation and we will continue to keep you updated.

The team at Pulse and STB are all doing incredibly well.  All our Operational staff are set up to work from home and everyone is doing an amazing job in very challenging circumstances.

We are still operating at close to full capacity for new and renewal business and are keeping our website updated regularly www.pulse-insurance.co.uk or www.stbinsurance.co.uk

For more information please email [email protected] (life, protection and corporate risks) or [email protected] (sports, leisure and travel).